Reference

How banteng138 Protects Your Privacy

Q: Can I request a download of all my personal data?

Yes. Email support@banteng138.xyz with 'Data Request' in the subject line. We'll compile your account details, transaction history and gameplay logs and send you a file within 7 business days, where local law permits.

When you open an account with us, your personal information and payment details stay encrypted and secure.

Account verification onlyPayment data encryptedNo third-party selling

Explore the Lobby Read FAQ

What Information We Collect and Why

banteng138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register on banteng138, we ask for your name, email, phone number and date of birth to verify your identity and set up your wallet. During deposits via DANA, OVO, GoPay or QRIS, we collect transaction details to confirm the transfer. When you withdraw, we

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verify your identity a second time to prevent fraud. We also track your gameplay data — which games you play, how long you stay in the lobby, your betting history — to spot patterns that help us flag suspicious activity and keep your account safe. Device
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information such as your browser type and IP address are logged for security and fraud prevention. Where local law permits, we may keep this data for up to 24 months after your account closes. Contact our support team if you have questions about data retention or
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want to request a copy of what we hold.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact Our Privacy Support Team

Team online

Live Chat

Open the chat window on your account dashboard. Our team responds to privacy questions and data requests within 2 hours during our operating window.

Email Support

Send your privacy inquiry to [email protected]. We review and reply to all data-access and deletion requests within 5 business days.

In-App Settings

Visit Account → Privacy & Security to review what data we hold, update your contact details, or opt out of marketing emails.

HOW WE SAFEGUARD YOU

Data Security and Your Account Rights

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS are sent through encrypted SSL channels. Your payment data is never stored on our servers after the transaction clears.

Two-Factor Authentication

Enable two-factor authentication in your security settings. We'll send a code to your phone every time you log in from a new device, keeping your account locked down.

Automatic Session Timeout

Your session expires after 30 minutes of inactivity. Log in again from your secure device to resume play. This stops unauthorized access if you step away.

Cookie and Tracking Control

We use cookies to remember your preferences and keep you logged in. You can disable non-essential cookies in your browser settings anytime without breaking core account functions.

Data Portability Request

Contact [email protected] to request a copy of your personal data in machine-readable format. We deliver it within 7 business days where local law permits.

Account Closure and Erasure

Close your account anytime from Account Settings. We retain gameplay records for 12 months for compliance, then erase your personal details unless we have a legal obligation to keep them.

Your Privacy Questions Answered

No. We never sell or rent your data to third parties. We share information only with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions, and with law enforcement where local law requires. Your privacy is not a product.

We retain your identity and payment records for 12 months to fulfill accounting and anti-fraud obligations where local law permits. Gameplay history is deleted after 24 months. You can request earlier deletion by contacting [email protected].

Yes. Email [email protected] with 'Data Request' in the subject line. We'll compile your account details, transaction history and gameplay logs and send you a file within 7 business days, where local law permits.

We log your IP address and location for fraud detection. If we spot unusual login activity — such as an account accessed from two countries within hours — we'll lock the account and send you an alert to verify it was you.

Yes, we use cookies to keep you logged in and remember your game preferences. You can disable non-essential cookies in your browser settings. Disabling all cookies may prevent you from accessing your account.

Your payment credentials are encrypted and sent directly to the payment processor. We never store your full card number or wallet password. Only transaction reference IDs are kept in your account history for reconciliation.

If we discover unauthorized access to user data, we notify affected accounts within 48 hours and advise you to change your password immediately. We also review our security logs and report the incident to relevant authorities where local law requires.

How banteng138 Protects Your Privacy

Contact Our Privacy Support Team

Live Chat

Email Support

In-App Settings

Data Security and Your Account Rights

Encrypted Transactions

Two-Factor Authentication

Automatic Session Timeout

Cookie and Tracking Control

Data Portability Request

Account Closure and Erasure

Your Privacy Questions Answered

01 Will banteng138 sell my personal data to other companies?

02 How long do you keep my account information after I close my account?

03 Can I request a download of all my personal data?

04 What happens to my data if I log in from a new city like Makassar?

05 Does banteng138 use cookies, and can I turn them off?

06 How do you handle my payment data when I deposit via DANA, OVO, GoPay or QRIS?

07 What's your policy if there's a data breach or security incident?

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